Refund policy
We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
- Returns are accepted within 15 days of receiving your order.
- Items must be unused, unworn, in their original condition, and returned with all original tags and packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Products that have been worn, used, washed, or damaged after delivery.
- Items returned without original tags or packaging.
- Gift cards and clearance or final sale items (where applicable).
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. Please contact us before returning any item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about your order, shipping, returns, or any of our policies, we're here to help.
Email: info@streetmoto.store