Refund policy

Returns

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return eligible items under the conditions below.

You have 15 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags, labels, and packaging must be intact
  • The item must show no signs of use, damage, or alteration

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used while riding
  • Items with removed tags or damaged packaging
  • Items returned outside the 15-day return window

How to Request a Return

To start a return, please submit your request through our Returns Portal.

You will need to provide:

  • Your order number
  • The reason for return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request is submitted, you can track the status of your return in real time through the portal.

If your return is approved, you will receive step-by-step instructions on how to send your item back.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

Refunds

Once we receive and inspect your returned item, you will be notified via the email regarding approval or rejection.

If approved:

  • Your refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days, depending on your payment provider

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please submit a request through the return portal within 48 hours of delivery and include clear photos.

We will arrange a replacement or full refund at no extra cost.

Exchanges

For defective or incorrect items, please submit your request through the return portal.
We will arrange a replacement or refund, where applicable.

Need Help?

If you experience any issues accessing the return portal, you can still contact us at info@streetmoto.store for assistance.